Terms & Conditions
Effective Date: 08/18/2025
Welcome to Skip the Groomer. By accessing or using our website, Shopify store, or purchasing our products, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.
1. General Conditions
- By using our services, you represent that you are at least 18 years old or have parental/guardian consent.
- We reserve the right to refuse service to anyone for any reason at any time.
- Prices for our products are subject to change without notice.
2. Products & Services
- We make every effort to display product colors, descriptions, and images as accurately as possible; however, we cannot guarantee your device’s display will be accurate.
- We reserve the right to limit sales of our products to any person, region, or jurisdiction.
3. Orders & Payments
- Orders placed through Shopify or Amazon must be paid in full at checkout.
- We accept major credit cards, PayPal, and other payment methods available through Shopify and Amazon.
- All transactions are secure and encrypted.
4. Shipping & Delivery
- Shipping and delivery are subject to our Shipping Policy.
- We are not responsible for carrier delays or events beyond our control.
5. Returns & Refunds
- Returns and refunds are governed by our Return & Refund Policy.
- For Amazon purchases, returns must be initiated through Amazon’s system.
6. Intellectual Property
- All content on our website and packaging (logos, text, images, designs) is the property of Skip the Groomer and may not be used without permission.
- Trademarks, trade names, and brand assets are legally protected.
User Conduct
- You agree not to use our products or services for unlawful purposes.
- Harassment, abusive language, or fraudulent activity will not be tolerated.
Third-Party Links
- Our site may include links to third-party websites. We are not responsible for the content or accuracy of external sites.
Limitation of Liability
- Skip the Groomer is not liable for any direct, indirect, incidental, or consequential damages arising from use of our products or website.
- Our maximum liability is limited to the purchase price of the product in question.
10. Indemnification
- You agree to indemnify, defend, and hold harmless Skip the Groomer, its employees, and affiliates from any claim or demand arising from your breach of these Terms or misuse of our products.
11. Governing Law
- These Terms of Service are governed by the laws of the State of [California], USA.
- Any disputes shall be resolved in the courts of San Diego,CA.
12. Changes to Terms
- We reserve the right to update or modify these Terms at any time.
- Updates will be posted on this page with the new effective date.
For questions regarding these Terms, please contact us at: support@skipthegroomer.com
Accessibility Statement
Skip the Groomer is committed to making our website accessible to all individuals, including those with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards.
Our Commitment:
- We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.
- We regularly review and test our website for accessibility improvements.
- We provide alternative text for images and support keyboard navigation.
If You Need Assistance:
If you experience difficulty using our website or have accessibility concerns, don't hesitate to get in touch with us:
Email: support@skipthegroomer.com
We welcome your feedback and will work to address any issues promptly.
Last Updated: 08-18-2025
1. Purpose
This plan establishes procedures for handling product safety issues, recalls, and public relations crises affecting Skip the Groomer products. The goal is to ensure customer safety, regulatory compliance, and brand protection.
2. Scope
Applies to all Skip the Groomer products sold via:
- Amazon (FBA & MCF)
- Shopify website
- Social media sales channels
3. Crisis Triggers
A recall or crisis response may be triggered by:
- Customer complaints of injury, allergic reactions, or product failure.
- Safety testing results showing contamination or hazards.
- Regulatory notification from Amazon, FDA, FTC, or CPSC.
- Manufacturing defects or labeling errors.
4. Crisis Management Team
- Crisis Manager – Oversees recall and communication: Will Dryden | 858-805-5735 (cell)
- Customer Service Lead – Manages customer outreach and refunds: Will Dryden | 858-805-5735 (cell)
- PR & Communications Lead – Handles social media, website, and press releases: Will Dryden | 858-805-5735 (cell)
- Manufacturing Partners – Provide product data and compliance documents:
1. JBK Labs
Contact: Craig Nando
Address: 7764 Arjons Drive, San Diego, CA 92126
Cell: 858.525.1299 | Office: 858.263.4178
2. Jiangsu – Brushes
Contact: Yuki Zhu
Address: NO.7 Yuanqu Road, Zhanggang Industrial Zone, JiangDu Area, Yangzhou City, Jiangsu Province, China 225200
Email: yuki@histotreepet.com
Mobile: +86 133 8272 2371
Century Label
Contact: Renae Marsh
Address: 12836 S Dixie Hwy, Bowling Green, OH 43402
Email: rmarsh@centurylabel.com
Mobile: 419.806.9011
4. General Bottle Supply
Contact: Alex Flowers
Address: 1845 Daly Street, Los Angeles, CA 90031
Email: alex@generalbottle.com
Phone: (323) 581-2001
5. Recall Procedure
Step 1 – Initial Assessment
- Collect all customer complaints, photos, and reports.
- Notify manufacturer for investigation.
- Review test reports, MSDS, and CoAs.
Step 2 – Containment
- Stop sales of affected SKUs on Shopify and Amazon immediately.
- Freeze inventory at Amazon FBA and any 3PL warehouses.
Step 3 – Notification
- Notify Amazon Seller Central (Compliance/Recalls team).
- Notify FDA (if applicable for shampoos/sprays).
- Inform all affected customers via email and order history.
Step 4 – Remedy
- Offer refunds, replacements, or store credit.
- Arrange return shipping or safe disposal of affected items.
Step 5 – Public Communication
- Post recall notice on Shopify store and social media.
- Issue a statement reinforcing commitment to safety.
6. Documentation & Reporting
- Maintain records of all complaints, communications, and refunds.
- Document root cause and corrective actions with manufacturer.
- Update product labeling, packaging, or formulation if needed.
7. Preventive Measures
- Routine supplier audits.
- Random third-party safety testing.
- Clear quality standards for packaging, labeling, and ingredients.
8. Post-Crisis Review
- Review response effectiveness.
- Adjust policies and training.
- Update this plan annually.