Frequently Asked Questions

It is the simplest way to think about coat care at home. Demat is for tight mats that brushing has already failed on, that is Emergency Dematter Cream. Detangle is for everyday tangles and friction zones, that is Detangling Treatment. Wash is bath day, that is our 4-in-1 Rosemary Mint Shampoo & Conditioner. Match the right liquid step with the right brush and you have a system that works.

Email us through the contact form on skipthegroomer.com and a real person on our team will get back to you. We typically reply within 1 business day.

Email us within 7 days of delivery with your order number and a photo of the damage and we will make it right. Replacement or refund, your call.

Yes. If a product does not perform the way we promise on the label, contact us within 30 days of delivery and we will replace it or refund it.

If a product is not working for you, reach out within 30 days of delivery and we will help with a replacement or refund. We would rather understand what went wrong and get you on the right product than have you stuck with something you will not use.

We ship across the United States. Most orders process within 1 to 2 business days. Standard shipping typically arrives in 3 to 7 business days depending on your location. You will receive a tracking link by email as soon as your order ships.

Friction zones are the spots where coat rubs against itself or against gear and tangles the fastest. Behind the ears, under the collar, the armpits, the backs of the legs, the tail base, and anywhere a harness sits. If you only have time to treat a few areas before a brush, treat these. They are where most mats start. Detangling Treatment is the easiest way to stay ahead of these spots before they tighten up, and Emergency Dematter Cream is what you reach for when a mat has already formed in one of them.

It depends on the size of your dog, how often you use it, and which product. We wrote a full breakdown by dog size and usage scenario on the blog so you can see exactly what to expect for your dog. Read it here: https://www.skipthegroomer.com/blogs/featured/how-long-does-a-bottle-really-last

Yes. Our formulas are made to feel gentle on dogs across breeds and coat types, with doodles, poodles, curly coats, and long coats as a major focus. We use supportive ingredients like calendula flower extract, hibiscus flower extract, burdock root extract, and nettle leaf extract to help care for the skin and coat while keeping brush time calmer.

We make products for the real coat problems dog parents deal with at home between grooming visits. Skip The Groomer was built for people who want to stay ahead of tangles, keep the coat in better shape, and feel more confident doing some of the care themselves. Our Emergency Dematter Cream came out of a real need with our own doodles, and it showed us that lighter detangling formulas are not always enough for true problem spots. Instead of copying what was already on the shelf, we built formulas and tools around what actually works.

Yes. Our formulas are vegan and cruelty free.

Our shampoo, Emergency Dematter Cream, and Detangling Treatment are made in the USA. Our brushes are imported from overseas.

You can shop directly on skipthegroomer.com, where we often run special promotions you may not find anywhere else. Some products are also available on Amazon.

Store our liquid products above 60°F and try to avoid big temperature swings from very cold to very warm. Keep bottles tightly closed and shake before each use. For our brushes, remove hair after use, let them dry fully, and store them in a clean, dry place.